Terms and Conditions

Introduction
Welcome to the MedicRecall website. This platform is an online revision resource designed for use by healthcare professionals. Your use of this site is conditional upon your acceptance of the following Terms and Conditions, so please ensure you read and understand them before using the MedicRecall website.

These Terms and Conditions apply to the services provided by MedicRecall Limited. If you do not agree to be bound by them, you should not use this website.

Terms and Conditions may be updated periodically. The version applicable to you is the one in place at the time of your subscription.

This website and the subscription process are available in English only. If you have any questions regarding these Terms and Conditions, please contact us at info@medicrecall.com

Subscription
The subscription price for MedicRecall is clearly stated on the website. All payments must be made in pounds sterling. If you are using a non-UK account, your payment provider will determine the applicable exchange rate.

Please note that once a contract has been formed, cancellation of a subscription is at our discretion. If accepted, it may be subject to a cancellation fee. By subscribing, you agree that due to the digital nature of our services, cancellations or refunds are generally not permitted once access has been granted.

You confirm that all information provided during registration is accurate, and that the payment method used is your own and has sufficient funds to cover the subscription cost.

24-hour Refund Policy

Each user is entitled to a single free trial of the MedicRecall platform. Access to the free trial is contingent upon upfront payment of the selected membership fee at the time of registration. This payment secures immediate access to the platform for the duration of the applicable trial period.

Users who do not wish to continue their subscription beyond the trial period may request a full refund within twenty-four (24) hours of initial registration. To initiate a refund, the user must submit a written request via email to info@medicrecall.com
and complete the official refund claim form here. Refund requests submitted after the expiry of the twenty-four (24) hour period will not be eligible for consideration.

Approved refunds will be issued to the original payment method used at the time of purchase. Please note that any third-party payment processing fees or transaction charges incurred at the time of payment are non-refundable and will be deducted from the total refund amount.

Users are expressly prohibited from attempting to obtain multiple free trials through the creation of additional accounts, the use of alternative email addresses, or any other deceptive means. Any such conduct shall constitute fraudulent activity and may result in immediate account termination, forfeiture of eligibility for refunds, imposition of financial penalties, and pursuit of any other remedies available under applicable law.

Money Back Guarantee

At MedicRecall, we are committed to ensuring that every candidate has access to the highest-quality preparation for the MSRA Professional Dilemmas paper. We are confident that our platform provides all the tools necessary to achieve success.

For this reason, we offer a Money-Back Guarantee to eligible candidates who meet the criteria set out below and do not achieve the benchmark level of performance.

Eligibility Criteria

To qualify for the Money-Back Guarantee, all of the following conditions must be satisfied:

(a) Result Requirement

The user must have sat the MSRA Professional Dilemmas paper and achieved a result below Band 3, as defined by Health Education England (HEE).
Under HEE guidance, Band 3 represents an above-average or good performance; therefore, results in Band 1 or Band 2 will be deemed eligible for this refund.
This guarantee does not extend to outcomes at the interview or selection stage, as MedicRecall cannot influence or assess interview performance.

(b) Membership Requirement

The guarantee applies exclusively to users who have purchased a 3-month, 6-month or 12-month full membership.

The membership must have been paid for at full price, excluding all promotions.

Users must demonstrate substantial engagement with the platform, having completed at least 80% of the available practice content (including scenarios, flashcards, or mock assessments) under their registered account.

Evidence Submission

To verify eligibility, the claimant must provide the following:
– Official proof of results — a screenshot or PDF of the results statement clearly showing the Professional Dilemmas exam score achieved and the candidate’s full name.
– Confirmation of resource usage — screenshots from the user’s MedicRecall dashboard demonstrating at least 80% completion of the question bank, flashcards and mock exams.
– Proof of account ownership — the full name and email address associated with the MedicRecall membership.

Claim Procedure

To initiate a claim under this policy:
– Email info@medicrecall.com with the subject line “Money-Back Guarantee Claim.”
– Request the official claim form and complete it in full.
– Submit all required supporting evidence within fourteen (14) days of the official MSRA results release date.
– Incomplete or late submissions will not be considered.

Refund Terms

Once eligibility has been verified, MedicRecall will provide, at the claimant’s discretion, one of the following:
– A full refund of the original purchase amount (excluding third-party payment processing or transaction fees); or
– A complimentary repeat membership for the next exam cycle, to support further preparation.

Approved refunds will be issued to the original payment method within ten (10) business days of written confirmation.

Limitations

The guarantee applies strictly to one claim per user and to the Professional Dilemmas paper only.

Claims will not be accepted where fraudulent activity, multiple account creation, or non-compliance with these Terms is identified.

MedicRecall reserves the right to amend or discontinue this guarantee at any time, provided such changes do not affect valid claims already submitted within the applicable timeframe.

Use of Website
By accessing or using the MedicRecall website, whether as a registered or non-registered user, you agree to be bound by these Terms and Conditions.

Accounts are strictly personal and intended for individual study only. Sharing login details, including passwords, is prohibited. Breach of this policy may result in immediate termination of your subscription and further action.

Any misuse of the service—such as copying content, extracting questions or notes, attempting to hack or tamper with the platform, or otherwise compromising the site’s functionality—will result in account termination and may lead to legal action, including criminal prosecution where applicable.

The website includes interactive elements such as comment sections. Use of offensive, discriminatory, or inappropriate language will not be tolerated and may lead to suspension or removal of access.

We strive to maintain uninterrupted service but may occasionally restrict access for updates or maintenance. We cannot be held liable for any loss caused by downtime, although we will extend your subscription accordingly if requested.

The site is optimised for Windows and macOS platforms. Accessing the site from other devices may limit functionality.

External Links
For user convenience, the MedicRecall website may contain links to external sites. These links do not signify endorsement and are outside the control of MedicRecall Limited. We accept no responsibility for their content or any loss incurred from their use.

Copyright
All content on the MedicRecall website is protected by copyright. No part of the site—including its layout, graphics, databases, or materials—may be copied, stored, or shared in any form (electronic, print, mechanical, etc.) without prior written permission. You may use content solely for your own non-commercial, personal study, provided it remains unaltered and copyright notices are retained.

Any unauthorised use, including content copying, tampering, or misuse of the site, will result in account termination and potential legal action.

All rights not explicitly granted under these Terms and Conditions remain reserved.

MedicRecall is an independent educational platform and is not affiliated with, endorsed by, or connected to any official UK governing bodies, including but not limited to the General Medical Council (GMC) or Health Education England.

Limitation of Liability
This website is intended as a revision aid. It does not guarantee accuracy. Users must always consult a trusted source such as General Medical Council Guidelines.

Although reasonable care is taken to ensure the information is accurate, MedicRecall Limited does not guarantee that all content is correct, reliable, or up to date. We are not liable for errors, outdated material, or misapplication of content.

MedicRecall Limited accepts no liability for any loss or damage (direct or indirect) resulting from the use of this website or its content, except where expressly stated in these Terms and Conditions.

We are also not liable for failure to meet our obligations if it results from circumstances beyond our reasonable control.

In any event, the total liability of MedicRecall Limited to any user shall not exceed the amount paid for the subscription at the time of the claim.

Privacy
All personal data collected by MedicRecall Limited is handled according to our Privacy Policy. By using the site, you agree to the use of your data in line with this policy.

Governing Law
These Terms and Conditions are governed by the laws of England and Wales. However, we reserve the right to initiate legal proceedings in any relevant jurisdiction in the event of a breach.

These terms do not affect your statutory rights.

Last updated 13th October 2025